1. What We Collect
Depending on how you interact with us, we may collect:
- Contact information (e.g., your name, email, phone number, company name) — used to communicate with you about your project.
- Project content (e.g., scripts, videos, images, reference files, voiceovers) — used only to create the content you hired us for.
- Payment and billing details (processed securely through trusted third-party services like Stripe or PayPal) — used to complete transactions.
- Basic website usage data (e.g., page visits, clicks, IP address, if we use analytics tools) — used to improve how people experience our website.
We only collect what we need and we never sell your data.
2. How We Use Your Info
We use your information to:
- Communicate about your project
- Create and deliver your AI video or creative assets
- Improve our services and website
- Handle billing and accounting
- Meet legal and tax requirements
3. AI + User Content
If you send us files (images, videos, audio, scripts, etc.) for use in AI or video production:
- We will use your images with reputable publicly facing third-party AI platforms, in addition to our custom developed in-house systems
- We only use them for your project
- We store your files securely and can delete them on request or after a retention period agreed upon in the project
4. How We Store & Protect Data
We use trusted cloud services and reasonable security measures to protect your information. Only team members who need the data for their work have access to it.
5. Sharing Your Info
We may share limited data with:
- Payment providers (e.g., Stripe, PayPal)
- AI or production tools required for your project
- Legal or tax authorities if required
We do not sell, rent, or trade your data for marketing.
6. Your Rights
You can:
- Ask what data we hold about you
- Request corrections
- Ask us to delete your data (unless legally required to keep it)
- Opt out of marketing emails at any time
To make a request, just contact us.
7. Cookies (If Applicable)
If our website uses cookies or analytics tools, they’re only for improving performance and user experience. You can disable cookies in your browser settings if you prefer.
8. Changes to This Policy
If we make changes, we’ll update this policy and adjust the “Last Updated” date. For significant changes, we may notify you directly.
9. Contact Us
For questions or privacy requests, contact us at:
📧 hello@hotpot.studio
Let us create the visuals — we’ll protect your data while we do it. 🔥
